Privacy Policy
Neutral Wellness Centre respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Payment details
- Emergency contact details
- Relevant health information provided by you
- Class attendance history
2. How We Collect Information
We collect personal information when you:
- Create an account
- Purchase memberships or passes
- Book classes
- Complete forms
- Contact us
- Subscribe to newsletters
Information may be collected through our website, booking systems, or in person at the studio.
3. Use of Personal Information
Your information is used to:
- Manage memberships and bookings
- Process payments
- Communicate class updates or studio information
- Provide customer support
- Improve our services
We may also send promotional communications. You may unsubscribe at any time.
4. Third-Party Services
We use third-party platforms to manage bookings and payments, including booking software and payment processors.
These providers may collect and process your personal information according to their own privacy policies.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access or disclosure.
However, no data transmission over the internet can be guaranteed to be completely secure.
6. Access and Correction
You may request access to personal information we hold about you and request corrections if necessary.
Requests can be made by contacting us directly.
7. Contact
If you have questions or concerns about this Privacy Policy, please contact:
Neutral Wellness Centre
Email: admin@neutralwellness.com.au